The Ellery ADU Studio Moreno Valley Guarantee
We stand behind every ADU we design, permit, and build in Moreno Valley with one simple rule: if it’s not done right, we make it right. Since 2015, we’ve completed over 900 ADUs across Southern California, and every single project started with a written price and ended with a documented photo record. In Moreno Valley specifically, we regularly see homeowners who’ve been burned by contractors who vanished mid-permit or added 30% to the bill once framing started. That doesn’t happen here. Under the Haven Standard, our 365-Day Done Right Promise is in writing before your project begins, not a handshake after the fact. We’re independently owned and operated, and Nadia Ellery signs off on every guarantee personally.
What’s Covered
- Workmanship guarantee. Every ADU we build in Moreno Valley, from garage conversions in Rancho Belago to new detached units in Sunnymead Ranch, is covered by our 365-Day Done Right Promise - if the finished ADU doesn’t match the permitted drawings, we fix it at our expense, period.
- Parts and material handling. We specify and coordinate prefab and modular systems from Abodu, Cover, Dvele, Mighty Buildings, Boxabl, Plant Prefab, Tuff Shed, and James Hardie, and we warrant our installation workmanship on every component we touch; manufacturer defects are handled through the brand’s own program, but we manage that exchange so you don’t have to chase down a rep.
- Site cleanup and protection. Our background-checked, uniformed crews leave your Moreno Valley property broom-clean after every phase, and we document the condition with photos before we start and after we finish each visit - you’ll see what we found, not a summary of how it felt.
- Permit and inspection compliance. We pull every permit required by the City of Moreno Valley and Riverside County, and we pass every inspection; if an inspector flags something, we correct it and reschedule at no extra charge - that’s covered under Clause 5 (No Surprises) of the Haven Standard.
- Honest upfront pricing. Under Haven Standard Clause 1, every project receives a written price before any work starts; the words “call for a quote” do not appear anywhere in our process, and the scope is locked at signing with no door-side upsells or scope creep.
- On-time communication. A live person answers our phone 24/7 - no voicemail queue, no callback promise that doesn’t materialize; when you need an update on your Moreno Valley ADU permit status or construction schedule, you get a human who knows your project.
Our Satisfaction Promise
If something’s not right, we fix it. Here’s how that actually works.
First, you tell us. Call (951) 379-3047 any time - day, night, weekend - and a live person picks up. We don’t route you through a ticketing system or promise a callback in 48 hours that never comes. You describe what you’re seeing, and we schedule a site visit within 48 hours for any issue that affects habitability or structural integrity.
Second, we document what we find. Our technician arrives with a camera, records the condition, and compares it against the permitted drawings and our own photo record from construction. In Moreno Valley, we’ve handled everything from a door that wasn’t sealing properly in a Boxabl unit to a garage conversion in Meadowbrook where the homeowner noticed a drywall seam cracking after the first hot season. The photo record tells us whether it’s settling, workmanship, or material - and we show you, not just tell you.
Third, we make it right. If it’s our workmanship, we repair or replace at no charge. If it’s a manufacturer issue with a prefab component, we coordinate the warranty claim and manage the installation of the replacement. Under the 365-Day Done Right Promise, this commitment is in writing before your project starts, not a verbal assurance after you’ve already paid. Nadia Ellery reviews every satisfaction case personally - she built this studio on the principle that a guarantee you have to fight for isn’t a guarantee at all.
Licensed & Insured Backing
A guarantee is only as solid as the company behind it. We’re state-licensed and insured & bonded, which means there’s real financial backing if something goes wrong - not just a promise and a prayer.
In Moreno Valley’s construction market, we’ve seen too many homeowners learn the hard way what “unlicensed contractor” really means: no recourse through the Contractors State License Board, no insurance to cover water damage from a botched plumbing connection, no bond to pay for another contractor to finish the job when the first one disappears. Our license number appears on every page of our site because we want you to verify it, not just trust us.
Insurance and bonding protect you in three specific ways. Our general liability policy covers property damage during construction - if we hit a sewer line during site prep in a Moreno Valley hillside lot, that’s on us, not your homeowner’s policy. Our workers’ compensation covers our crews; if someone gets injured on your property, you’re not facing a lawsuit. Our bond provides a financial remedy if we fail to complete the contract, which matters on a six-figure ADU project where you’ve already paid for permits and materials.
But the real protection is simpler than the policy language. We’ve been in business since 2015. We’ve designed, permitted, and built 900+ ADUs. Every one started with a written price, and every one finished with a photo record. That track record is what lets us offer the 365-Day Done Right Promise in writing - we know our work, and we know how to stand behind it.
Free Second Opinion
Already have a written estimate from another Moreno Valley ADU contractor? Bring it to us. We’ll review the scope, the line items, and the permit strategy - free of charge. We’ve caught everything from missing fire-separation requirements in garage conversions to underestimated foundation costs in detached units on Moreno Valley’s expansive clay soils. Under Haven Standard Clause 1, we’ll give you our written price for the same scope, so you can compare apples to apples. No pressure, no obligation. Call (951) 379-3047 to schedule your free second opinion.
What the Haven Standard Means for Your Project
The Haven Standard isn’t a marketing phrase. It’s five clauses that govern every Ellery ADU Studio project in Moreno Valley:
- Clause 1 (Written Price). You receive a fixed, line-item quote before any work begins. No “allowances” that balloon by 40%. No “we’ll figure it out in the field.” The price is the price.
- Clause 3 (Photo Record). Every visit produces dated, geotagged photos that you receive directly. You’ll see the rebar before the slab pour, the rough electrical before drywall, the final paint touch-ups. Evidence, not summaries.
- Clause 5 (No Surprises). The scope is locked at contract signing. If we missed something in our site evaluation, that’s our cost to absorb, not yours to discover at the framing inspection.
- Clause 7 (Done Right Promise). 365 days from final inspection, if the built ADU doesn’t match the permitted drawings, we return and correct it - in writing, before you sign.
- Clause 9 (Live Answer). A human being answers our phone 24 hours a day. Not a bot. Not a callback queue. A person who can pull your file and give you a real update.
These clauses matter in Moreno Valley because ADU construction here has specific challenges: Riverside County’s fire hazard severity zones affect setback and access requirements; the city’s utility coordination with Eastern Municipal Water District can add weeks to sewer connection timelines; and summer temperatures above 100 degrees mean material scheduling that inexperienced crews get wrong. We’ve navigated all of it, and we document what we find so you know what you’re paying for and why.
How to Start With Confidence
Call (951) 379-3047 to schedule your free estimate. We’ll walk your Moreno Valley property, identify the constraints specific to your lot and zoning, and return a written price within five business days. Every line item is explained. Every permit is listed. And every promise is backed by the Haven Standard in writing before you sign.
Written by Nadia Ellery, Owner at Ellery ADU Studio Moreno Valley, serving Moreno Valley since 2015.